Services
- Detailed sale consultation
- Customized one-stop solution
- Rigorous manufacturing process
- Multiple professional testing methods
- Fast and effective post services
- On-site field service
- Spare parts and upgrade support
- Training
DETAILED SALE CONSULTATION
Sinomdt owns an experienced overseas sales team with rich knowledge of products technical datas and functions.We are familiar with production manufacturing and related technical standards,but also documents registration in various markets.Also, multi-language services are easily to request which include English,Arabic,French,Spanish and Russian.
Working with our post-services engineers, we will guarantee the quick response if any problem happens and provide timely required maintenance.
CUSTOMIZED ONE-STOP SOLUTION
We’d like to offer our clients” one-stop solution”to meet customized needs of clients,such as sourcing syringes required for our syringe pumps.It would save lots of time and helped you to develop local markets more easily and efficiently.
What’s more,Sinomdt provides our distributors and client various advice on marketing, operation, application and troubleshooting, etc
RIGOROUS MANUFACTURING PROCESS
Highly controlled manufacturing process makes a high quality goods.As a medical products supplier, Sinomdt has always paid great attention on rigorous manufacturing from raw materials to final products.
For raw materials, high quality components would be selected and stored in Raw material warehouse with pollution-free condition and electronic parts would be stored in a freezing rooms for normal function.
All components would be labeled for further use and in fabrication process,operator would do manufacturing strictly according to the operation guidebook and work flowchart in pollution-free ,clean areas.Any errors would be recorded for study.
MUTILPLE STRICT TESTINGS
Multiple QC testing have been carried during the manufacturing,which include raw material inspection,in-process check and final product testings.Each product would be handled in multiple testings and be reported in details.If any errors , a stricter investigation would be carried and make improvement solution soon as possible.With this principle, Sinomdt has passed successfully many high requirement Factory Audit such as Brazil ANVISA ,etc.
FAST AND EFFECTIVE POST SERVICE
SINOMDT takes very high importance on service and provides comprehensive service solutions to our customers timely and efficiently, including
· Technical Support
· Spare Parts And Upgrade
· Training
· Field Service
· Warranty Extension
· Service Contract
You can get to our service via email, telephone or fax.Crucial technical needs could be met by all means during the entire life cycle of instruments sold by Sinomdt.We will be glad to help you.
Our featured 3-level complaint response policy helps our clients could solve technical services more efficiently and timely.(what is 3-level complaint response policy?)
ON-SITE FIELD SERVICE
Online technical guide does not work so responsively and Sinomdt would like to meet our clients face to face to solve their problems. Our on-site service include
- Installation guide
- Preventive maintenance
- Calibration
- Breakdown repair
- Training courses
- Other field services on request.
Installation service is mostly requested by clients and our
engineers would render field installation guide with their rich experiences and knowledge of various conditions of installation environment. Besides field installation,we would train local engineers hand by hand and provides with them technical certificate once finished courses.
SPARE PARTS AND UPGRADE
Sinomdt and its subsidiaries have almost key spare parts inventory for all products in your urgent case. We can deliver it within shortest reaction time whenever you need by simple and fast way,which minimizes your loss as much as possible.Also, it is recommended for you to purchase more our original spare parts in advance as it could help to save more for you.
Besides,Sinomdt has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
TRAINING
Training is always carried by various types of course,and here in Sinomdt, you can have courses:
- Web-Based, As Skype Training
- On-Site Field Service
- InternalScheduled
- On Demand
Sinomdt is proud of our onsite training which we would carry at end-users sites with annual, world-wide visits. After passed the course, Sinomdt provides the technical training certificate.
WHAT'S CLIENT SAY
Among most popular brands, I found syringe pumps of sinomdt simple to use and with quality stable.The docking station makes the ICU room look very neat and in order.
Allen, Founder, CEO of MedicalequippmentsThe SINOPOWER-D works with CT scan perfectly and I like the delicate design,which resembles the Europe products so much but not the domestic brand.It meet the high requirements of our patients nicely. Love to recommend it !
Ms.Ling , Prof of Radiology Dept,Sun Yat-sun UniversityIt is the most cost-efficienct Analog Mammography I have seen.The image is very good for the price.Recommended for limited budget and we are considering upgrading to digital full field mammo.
José González, Director comerical de panamá medica